Terms of Service

The Service is provided by Leonia GmbH, Gabriele-Münter-Straße 3, 82110 Germering, Germany, registered at Amtsgericht München under HRB 291371, represented by its managing director Leonhard Benkert (“Leonia”, “we”). You can reach us at support@personalcrm.me. Full company details are in the Legal Notice.

You are a consumer if you use the Service mainly for private purposes (§ 13 BGB), and a business user if you use it for your trade, business or profession (§ 14 BGB). A few sections apply differently to each.

Creating an account concludes the contract for the free plan. The sign-in page shows these Terms and the Privacy Policy before you continue. The contract language is English; the current Terms are always available at personalcrm.me/terms.

You sign in with a one-time code sent to your email address, with your Google account or with your Apple ID; there are no passwords. Anyone with access to your email or to those accounts can access your PersonalCRM account, so keep them secure and notify us at support@personalcrm.me without delay if you believe your account has been compromised. One person, one account; use API keys and connected apps (section 7) to let software act for you, not shared logins.

Free plan. The free plan is permanent and not a trial. It includes up to 100 contacts created on the web, the iOS app with no contact cap, notes, reminders, birthdays, networks, import and export, the REST API and the MCP server, with no time limit. If we ever change the limits of the free plan for the future, contacts you already created are never locked away or deleted because of a limit. If we ever discontinue PersonalCRM, you get at least three months’ notice and time to export your data (section 12).

Pro. Removes the web contact cap and includes every Pro feature we ship while your plan is active, as a monthly or yearly subscription or a one-time Lifetime purchase (section 10).

Changes. We keep developing PersonalCRM and may change, add or remove features to keep the Service secure, to adapt it to new devices, browsers, operating systems or laws, to fix defects, or to improve it, always without extra cost. If a change materially reduces what you get from a paid plan, we tell you at least 30 days in advance and you may terminate the paid plan free of charge within 30 days after the change (§ 327r BGB). Features marked beta may change or disappear without notice.

Availability. We work to keep the Service available around the clock but do not promise a specific uptime. Short interruptions for maintenance and updates can happen. Support is by email at support@personalcrm.me, in English or German.

Everything you put into PersonalCRM stays yours (“Your Content”). You grant us the right to store, back up, process and display it only as far as needed to provide the Service to you and to the apps you connect. We do not use Your Content for advertising, do not sell it, do not train machine learning models on it, and never combine data from one account with another.

A personal CRM is full of information about other people. You decide what to store, and you are responsible for storing it lawfully: only people you actually have a relationship with, only what you need to keep in touch, no unsolicited outreach, no bulk collection, and no data about someone’s health, sexual orientation, religion, political opinions, ethnic origin or criminal record unless the person has made it public or you have a real, lawful need for it. If you use PersonalCRM for work, you are the controller of that data under data protection law and section 15 applies. If someone asks you to delete what you hold about them, you can do that in the app at any time; if they ask us, we act on it or pass it on to you.

You confirm that you are allowed to import the files you import (CSV, Excel, vCard, exports from other tools, your device address book). Files are read on your device; we only receive the contacts you confirm.

You may not use the Service to break the law, to infringe the rights of others, to harass, stalk or track people, to send unsolicited communications, to gain unauthorised access to the Service or other accounts, to overload, scrape or resell it, or to reverse engineer the apps beyond what the law allows. PersonalCRM is a private tool: nothing you store is visible to other users, and we do not read or moderate Your Content unless the law requires it, someone reports a specific problem, or automated security checks flag abuse of the infrastructure. If we restrict or close an account for a breach, we tell you why and you can object by replying. Abuse can be reported to support@personalcrm.me.

When you add a LinkedIn profile URL to a contact, PersonalCRM can fill in the person’s name, headline, current role, location and photo from the public part of that profile and refresh them from time to time. We use Bright Data Ltd. as our provider for this; the details are in the Privacy Policy. Use it only for people you have a genuine relationship with, one profile at a time, never for lead lists or bulk collection. Review what comes back; public profile data can be wrong. To stop refreshes for a contact, remove the LinkedIn link. The lookup depends on third parties and we may limit or withdraw it at any time.

The REST API and the MCP server let software you choose read and change your data. Both are included in every plan and documented at personalcrm.me/docs. API keys give full access to your account: treat them like a password, and anything done with your key counts as done by you. Connected AI apps (for example Claude, ChatGPT or Cursor) connect through a consent screen and can read your contacts, notes, reminders and networks, create, change and delete any of them, and see your name and email address. When a connected app calls the MCP server, you are directing us to hand the requested data to that app; what the app and its provider do with it is governed by their terms, not ours. Connected apps have no background access and can be revoked in Settings at any time.

AI agents can act incorrectly, including creating, changing or deleting records you did not intend. You are responsible for the apps you connect and for reviewing their actions; we do not warrant the accuracy of anything an agent produces. The API and MCP server are rate limited (currently 120 requests per minute), and we may change limits or suspend a key that threatens the Service.

PersonalCRM reminds you about birthdays, due reminders and people you are falling out of touch with, in the in-app inbox and, if you enable them, as push notifications on iOS. You choose the types and the hour in Settings and can turn them off.

Consumers. The statutory rules for digital products (§§ 327 ff. BGB) apply. The Service must work as described here and in the documentation, we provide the updates needed to keep it working and secure, and if it is defective you have the statutory remedies. Nothing in these Terms limits those rights.

Business users. We warrant that the Service substantially performs as documented. Strict liability for defects that existed when the contract was concluded (§ 536a (1) BGB) is excluded. For the free plan, our warranty is limited to defects we fraudulently concealed.

Liability. We are liable without limit for damage caused intentionally or by gross negligence, for injury to life, body or health, under the Product Liability Act, for guarantees we expressly gave, and wherever liability cannot be limited by law. For slight negligence we are liable only for the breach of an essential contractual obligation, and then only for the damage typical for this kind of contract and foreseeable at its conclusion. For loss of data, that liability is limited to the cost of restoring the data from the export you could reasonably have made; PersonalCRM lets you export everything at any time. For the free plan, any further liability is excluded. These limits also apply to our employees and agents. We do not warrant third-party services you connect or rely on.

Business users will indemnify us against third-party claims caused by Your Content or by their use of the Service in breach of these Terms, to the extent they are responsible.

Pro is available as a monthly subscription, a yearly subscription and a one-time Lifetime purchase. The current prices are on the pricing page at personalcrm.me/pricing and include VAT or sales tax where it applies. The checkout shows the final amount in your local currency, including tax, before you pay, and that is the price you pay.

Who sells the plan. Paid plans are sold through Stripe’s reseller for digital products: the seller of record is Sold through Link, LLC, a Stripe company, and payments are processed by Stripe. Your receipt, invoice and card statement name Link, and Link collects and remits tax. The Service itself is provided by Leonia under these Terms, and Leonia stays responsible to you for it.

Renewal and cancellation. Subscriptions are paid in advance and renew automatically until you cancel. You can cancel at any time in Settings, in your Link account, or with the Cancel contracts here button on this website; cancellation takes effect at the end of the paid period, and you keep Pro until then. If a yearly plan renews and you cancel later in that year, we refund the unused full months. Link emails you before a yearly plan renews.

Lifetime. A one-time payment for Pro for as long as PersonalCRM Pro exists; there is no renewal and, after the 14 days in section 11, no refund. If we ever discontinue PersonalCRM, we give you at least three months’ notice to export your data. Buying Lifetime while you have a subscription ends the subscription at the end of its current period.

Price changes. We may change prices for future billing periods with at least 30 days’ notice by email. If you do not want the new price, cancel before it takes effect. A price change never affects a Lifetime purchase or a period you already paid for.

Failed payments. If a renewal payment fails, your plan ends and your account returns to the free plan. Nothing is deleted.

If you notify us within 14 days of purchasing a paid plan, by email to support@personalcrm.me or at personalcrm.me/withdraw, we refund the full price without requiring a reason. This guarantee applies to all customers regardless of where they live. For consumers in the European Union it includes, and extends beyond, the statutory right of withdrawal, of which we inform you as follows:

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day of the conclusion of the contract.

To exercise the right of withdrawal, you must inform us (Leonia GmbH, Gabriele-Münter-Straße 3, 82110 Germering, Germany, email support@personalcrm.me) of your decision to withdraw from this contract by an unequivocal statement (for example a letter sent by post or an email). You may use the model withdrawal form below, but it is not obligatory. You can also exercise your right of withdrawal online at personalcrm.me/withdraw.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

Model withdrawal form (complete and return this form only if you wish to withdraw from the contract): To Leonia GmbH, Gabriele-Münter-Straße 3, 82110 Germering, Germany, email support@personalcrm.me: I hereby give notice that I withdraw from my contract for the provision of the following service: PersonalCRM Pro (Monthly / Yearly / Lifetime). Ordered on: ___. Name of consumer: ___. Address of consumer: ___. Email address used for the account: ___. Date: ___.

You can delete your account at any time in Settings on the web or in the iOS app; that ends the contract. We may terminate a free plan account with 30 days’ notice by email, and any account without notice for a serious or repeated breach of sections 4 to 7. We may stop offering PersonalCRM altogether with at least three months’ notice.

You can export all your contacts and notes as CSV in Settings at any time, and everything as JSON through the REST API, free of charge and in formats documented at personalcrm.me/docs. If we terminate your account, your data stays exportable for 30 days. When your account is deleted, all of Your Content is removed from the live system immediately and from our encrypted backups within 30 days. Payment records stay with Stripe and Link for as long as tax law requires.

The iOS app is distributed through the Apple App Store under Apple’s standard Licensed Application End User License Agreement, which governs the app itself; these Terms govern the Service. The app has no in-app purchases; Pro is bought on the web under section 10. Apple is not responsible for the app or for these Terms.

We may change these Terms when the law, our providers or the Service change. Changes that reduce what you get, add obligations for you or affect prices only take effect if you accept them: we ask you in the app or by email at least 30 days before they apply, and if you decline, you keep the old Terms until your current paid period ends and may cancel at any time. Changes that do not affect your rights, such as new features, clarifications or editorial edits, take effect when published; the date at the top shows the last revision.

How we process personal data is described in the Privacy Policy. If you use PersonalCRM for your business, you are the controller of the data about your contacts and we process it on your behalf as your processor under Article 28 GDPR, on the following terms, which are concluded by creating an account: we process the data only to provide the Service to you and on your instructions, which are these Terms and the way you use the Service; everyone we authorise is bound by confidentiality; we maintain the security measures described in the Privacy Policy; we use the providers listed there as sub-processors and tell you before we add one, and you may object and terminate; we help you answer data subject requests where you cannot do so in the app, and tell you without undue delay about a personal data breach affecting your data; you can export and delete all data yourself at any time, and we delete it when your account ends; and we provide the information needed to show we comply with Article 28 on request. Transfers outside the EEA rest on the safeguards listed in the Privacy Policy, and where standard contractual clauses are needed between you and us, the EU Commission’s clauses (Decision (EU) 2021/914, module two) are incorporated by reference. You remain responsible for the lawfulness of the data you store and for informing your contacts as far as the law requires.

PersonalCRM, its software, design, documentation, name and logo belong to Leonia or our licensors. For the duration of the contract we grant you a non-exclusive, non-transferable right to use the Service for your own purposes. If you send us feedback, we may use it without any obligation to you.

These Terms are governed by German law, excluding the UN Convention on Contracts for the International Sale of Goods. If you are a consumer, this choice does not deprive you of the protection of the mandatory rules of the country where you live. If you are a merchant, the exclusive place of jurisdiction is Munich, Germany. We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board (§ 36 VSBG). If you have a complaint, please contact us first; we take every complaint seriously and respond to it. Notices to you go to the email address on your account. If a provision of these Terms is invalid, the rest remains in force. The English text prevails over any translation.