Terms of Service

Welcome to PersonalCRM. These Terms of Service (“Terms”) govern your access to and use of the PersonalCRM web application and related services (collectively, the “Service”) operated by PersonalCRM (“we”, “us”, or “our”).

By creating an account or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use the Service.

PersonalCRM is a personal relationship management web application that helps you track and maintain your personal and professional relationships. The Service allows you to store contact information, log interactions, set reminders, and manage your network.

The Service is currently in public beta. During the beta period, all features are provided free of charge. We may introduce paid plans in the future, and we will provide reasonable advance notice before doing so.

You must be at least 16 years old to use the Service. By creating an account, you represent and warrant that you are 16 years of age or older. The Service is not intended for children under 16, and we do not knowingly collect personal data from anyone under 16.

If you are using the Service on behalf of an organisation, you represent and warrant that you have authority to bind that organisation to these Terms.

To use the Service, you must create an account using your email address. We use Supabase Auth with magic link authentication — we send a one-time login link to your email address. We do not store passwords.

You are responsible for maintaining the security of your email account, as access to your email provides access to your PersonalCRM account. You must notify us immediately at support@personalcrm.me if you believe your account has been compromised.

You may only create one account per email address. You may not share your account with others or create accounts on behalf of others without their consent.

You retain full ownership of all data you enter into the Service, including contact names, phone numbers, email addresses, meeting notes, interaction history, and any other content you create (“User Data”).

You may export your data at any time through the Service. You may also delete your account and all associated data at any time. We will permanently delete your data within 30 days of account deletion, except where we are required to retain it by law.

By using the Service, you grant us a limited, non-exclusive licence to store and process your User Data solely for the purpose of providing the Service to you. We do not claim ownership of your data, and we do not use your data for any purpose other than operating the Service.

You agree not to use the Service to:

• Store or process data in a manner that violates applicable law, including data protection laws
• Store personal data about individuals without a lawful basis for doing so
• Attempt to gain unauthorised access to the Service or other users' accounts
• Interfere with or disrupt the integrity or performance of the Service
• Scrape, crawl, or otherwise extract data from the Service by automated means

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your personal data. By using the Service, you agree to the practices described in the Privacy Policy.

We do not sell your data to third parties. We do not show advertising. We do not profile you for marketing purposes.

The Service is hosted on Vercel, with server infrastructure distributed across US and EU edge regions. Your data is stored in a Supabase PostgreSQL database hosted in the EU (Frankfurt, Germany). Data is encrypted at rest and in transit.

We take reasonable technical and organisational measures to protect your data. However, no system is completely secure, and we cannot guarantee absolute security.

The Service is provided “as is” during the beta period. We do not guarantee any specific level of availability or uptime. We may modify, suspend, or discontinue the Service at any time, with or without notice.

If we plan to discontinue the Service, we will endeavour to provide at least 30 days' notice so that you can export your data.

To the fullest extent permitted by applicable law, the Service is provided “as is” and “as available” without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the Service will be uninterrupted, error-free, or free of harmful components, or that defects will be corrected.

To the fullest extent permitted by applicable law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of data, loss of profits, or business interruption, arising out of or related to your use of or inability to use the Service.

Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.

You may close your account at any time by using the account deletion feature in the Service. We may suspend or terminate your account if we believe you have violated these Terms, with or without notice depending on the severity of the violation.

Upon termination, your right to use the Service will cease immediately. Provisions of these Terms that by their nature should survive termination shall do so, including ownership provisions, warranty disclaimers, and limitations of liability.

We may update these Terms from time to time. We will notify you of material changes by email (to the address associated with your account) or by displaying a prominent notice in the Service, at least 14 days before the changes take effect.

Your continued use of the Service after the effective date of the updated Terms constitutes your acceptance of the changes.

These Terms are governed by and construed in accordance with applicable law. If you are located in the European Union, you benefit from any mandatory consumer protection provisions of the law of your country of residence.

If you have any questions about these Terms, please contact us at support@personalcrm.me.